Under the Compliance Monitoring and Enforcement Program (CMEP), Section 3.7, a Complaint is an allegation that a Registered Entity has violated a Reliability Standard. Complaints can be submitted to NERC or to WECC. In most cases, if NERC receives a Complaint for an entity in the Western Interconnection, NERC will notify WECC and ask WECC to conduct a review to determine whether the Complaint provides sufficient basis for initiating another compliance monitoring process, such as a Spot Check. Complaints received by WECC will be communicated to NERC and a determination made as to whether WECC or NERC will conduct the review. In either case, the applicable Compliance Staff(s) may informally seek additional information from the complainant and others.
If the complainant requests anonymity, neither WECC nor NERC will disclose the identity of the complainant. All information provided will be held as confidential in accordance with the NERC Rules of Procedure.
To submit a Complaint to WECC, click the button below, complete the WECC Complaint Form, providing as much detail and context as possible, and click “Submit.”
Compliance Hotline - Complaint Form
To submit a complaint to NERC, click this link to the
NERC Compliance Hotline webpage and follow the instructions.
This Compliance Monitoring and Enforcement Program (Compliance Program) is the program to be used by the North American Electric Reliability Corporation (NERC) and the Regional Entities to monitor, assess, and enforce compliance with Reliability Standards within the United States.
The ERO Enterprise Program Alignment Process relies on input from NERC’s oversight and monitoring, regional observations, and registered entity reporting. The program aims to strengthen the ERO Enterprise’s collaborative and transparent approach to resolving consistency issues.
The
ERO Enterprise Program Alignment Process is intended to enhance efforts to identify, prioritize, and resolve alignment issues across the ERO Enterprise.
Note: NERC encourages stakeholders and registered entities to first work to resolve any issues with the Regional Entity involved. If the registered entity is unable to resolve the issue with their Regional Entity, then they may consider submitting the issue using the Consistency Reporting Tool.
For more information about Program Alignment, please email
[email protected]
Instructions
WECC issues the IRA and COP Survey to registered entities on a rolling basis. Once a registered entity has been scheduled for an IRA and COP, WECC will notify the Primary Compliance Contact that the IRA and COP Survey is available for completion. WECC typically allows 90 days for the registered entity to complete the IRA Survey, unless otherwise specified in WECC’s Request for IRA and COP Survey Response.
Please note the following points when completing the IRA and COP Survey.
The IRA and COP Survey response should be coordinated through your registered entity’s Primary Compliance Contact or Authorizing Officer, as listed in WebCDMS.
WECC will accept one IRA and COP Survey response from each registered entity.
Once you begin filling out the IRA and COP Survey, you may save your work and return at a later time to keep working on the survey. The information stored in your IRA Survey response will remain available under your specific WECC website login only until you complete and submit the form.
Questions about the IRA and COP process or survey should be directed to
[email protected].
A WECC website login is required to access the IRA and COP Survey web form. If you do not have a WECC.org login, please request one at
www.wecc.org. Questions about access to the WECC website should be directed to
[email protected] or 1-877-937-9722.
Once the survey is submitted, the information for the survey will be locked until WECC completes the IRA and COP for your entity. If there is a change in information or additional information is required to be submitted, please contact
[email protected] to unlock the survey. Do not email confidential or sensitive information.
Download IRA & COP Survey
Error
Web Part Error: Access denied. You do not have permission to perform this action or access this resource. Correlation ID: 00000000-0000-0000-0000-000000000000.
The Self-Logging Program allows registered entities to self-log minimal risk noncompliances rather than submit self-reports and their accompanying formal mitigation plans. Self-logged minimal risk noncompliances are presumed to be resolved as compliance exceptions and will receive expedited review.
All registered entity applicants that meet WECC’s self-logging eligibility criteria may be considered for self-logging. Upon receipt of a registered entity’s application, WECC will perform a formal review of the entity’s internal controls using documentation currently in its possession. If more information is needed, WECC will request the registered entity submits additional evidence of its processes for identifying, assessing, and correcting noncompliances. After evaluating the registered entity’s application, WECC will provide a response outlining the basis for its determination to grant or deny self-logging. WECC will continue to work with the registered entity to ensure a proper understanding of the program and its expectations.
For questions about qualification, eligibility, and participation in WECC’s Self-Logging Program, please contact
[email protected].
Click
here to access the application and information regarding the self-logging program and eligibility criteria.
